Privacy policy

What we collect

• Account: your name, email address and password (stored hashed by our sign-in provider).
• Your dog: name, photo, breed, birthday, weight, whether they're fixed, energy, how they get on with other dogs, interests and traits, and the area they train near.
• Vaccines: expiry dates for Rabies, DHPP and Bordetella, and the vet record you upload.
• Activity: bookings, waitlists, held spots, check-ins, credits, training paths, and the notes, assessment results and clearances partners record about your dog.
• Payments: your plan, top-ups and payment status. Card details go straight to Stripe; we never see or store your card number.
• Device: a push notification token if you allow notifications. If you choose "My location" for distances, your position is used on your phone and is not sent to us.
• Website: the email, ZIP code and dog details you enter in the founding pack or partner forms.
• Partners: business and contact details, trainer profiles and photos, application documents (such as insurance and certifications) and the details Stripe needs to pay you.

How we use it

• To run your membership: show classes that fit your dog, book and check you in, keep your credits and bill your plan.
• To keep classes safe: partners check vaccines and clearances before a dog joins a group.
• To send you sign-in codes, booking updates and reminders by email and push notification.
• To pay partners for the sessions members attend.
• To answer support requests, prevent fraud and keep the service working.

Who sees it

Partners you book with see your name, your dog's profile, vaccine dates and vet record, clearances, and their own notes and results for your dog. Other members never see your information.

We use service providers who process data for us under contract: Supabase (database, sign-in and file storage, United States), Stripe (payments and partner payouts), Resend (email), Expo (push notifications), Vercel (website hosting) and Sanity (website copy, no member data).

We share information with authorities only when the law requires it, or to protect someone's safety.

How long we keep it

We keep your information while your account is open. When you delete your account, your profile, dogs, photos, vet records, bookings and credits are deleted straight away. Payment records stay with Stripe for as long as tax and accounting law requires.

Your choices

• Delete your account any time in the app: Settings › Account › Delete account.
• Edit your name, email, password and dog details in the app.
• Turn push notifications and location off in your phone's settings.
• Ask for a copy of your information, or ask us to correct or delete it, by writing to support@packpass.app. We answer within 30 days.

Security

Data is encrypted in transit and at rest. Row level security in our database means each member can reach only their own records, and partners only the dogs booked with them. Vet records and dog photos are stored privately and shown through short-lived links.

Children

PackPass is for adults 18 and over. We don't knowingly collect information from children.

Changes and contact

We'll tell you in the app or by email before a change that affects how we use your information. Questions: support@packpass.app.