Support
Write to support@packpass.app and a person will answer, usually within one business day. Tell us the email on your account and, for a booking, the class and time.
Members
- Cancel a booking: open the class from Today or Log and tap Cancel booking. It's free until 12 hours before.
- Change or cancel your plan, or buy credits: Settings › Plan and credits.
- Didn't get your sign-in code? Check spam, then ask for a new code after a minute.
- Forgot your password: on Sign in, tap Forgot password.
- Update vaccines: Dog tab › Vaccines. Bookings need all three current on the day.
- Delete your account: Settings › Account › Delete account.
Partners
- Sign in to the partner dashboard with the email you applied with.
- Payouts arrive on the 1st for the previous month. Set up or check Stripe under Earnings.
- To add a teammate, use Team in the dashboard.
Safety
If a dog or person was hurt at a session, tell the partner on the spot and write to us the same day. In an emergency, call 911 or your nearest emergency vet first.